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NAB OnLine Trading Information, trading and settlement services provided by
Australian Investment Exchange Ltd
Australian Investment Exchange Ltd
Privacy Policy
Australian Investment Exchange Ltd (AUSIEX) is committed to addressing the concerns of clients. This has led to us creating a Privacy policy to inform clients of how we endeavour to keep their information secure and in what manner we use their personal information.
We are bound by the National Privacy Principles, which form part of the Privacy Act, 1988. This determines the ways in which we must treat personal information.
This policy covers personal information that may be gathered via the Internet or over the telephone.
What Personal Information is Collected?
In your dealing with us, we may collect personal information about you. Personal information is information or opinion about an individual whose identity is apparent, or can reasonably be determined, from the information or opinion.
The types of personal information that we collect will depend on the nature of your dealings with us.
Current Clients
We may collect personal information about you when you open an account with us or through business dealings. The nature of personal information collected and maintained by us generally comprises name, address, age group, contact details (including phone, fax and e-mail), the name of your bank and your bank account number and your tax file number (if you choose to provide it to us). For training and compliance purposes we record and randomly monitor telephone calls to our Customer Service Officers.
This information is needed in order to provide customers with our products and services. We may collect other personal information from you such as your date of birth and occupation in order to help us establish if you may require assistance to understand how to use our systems and to ensure the identity of account holders.
If you request information from us (eg by using our website or call centre), we may collect your contact details, including your name, postal and email addresses and your telephone and fax numbers.
Business Contacts
We may collect contact information from people with whom we do business (eg contact people in regulatory bodies, external service providers and the investment industry). If you are a "business contact" of ours, we may collect business contact information about you including your name, your position and the organisation you work for, your business telephone and fax number and your email address.
Cookies
A 'cookie' is a small file containing various pieces of information, transferred to a clients computer upon visiting our website.
"Session cookies" exist only for the duration you are connected to our website. These cookies are necessary to verify your identity during your visit. Once you exit the web site, the session cookie is removed.
We also use "persistent cookies" to track your visits within our site for the purpose of convenience when browsing our web site. We use persistent cookies to store non-sensitive information that you are aware of and have agreed to, such as displaying the most recent watch screen you last viewed or how many lines of market depth are displayed the next time you visit the web site.
If you are concerned about receiving cookies you can enable your web browser program to notify you when it is receiving a cookie. This gives you the choice of accepting or rejecting any cookie.
Use of Personal Information
If you are a customer, the personal information collected by us is used for the purposes of establishing, administering, operating, and maintaining your account with us. In addition, sometimes we will use personal information to establish a bank account for settlements relating to your trading account, and to create a CHESS Holder Identification Number.
If we do not collect this information from you we will not be able to provide you with our products and services.
We may disclose your personal information to the organisations below, including but not limited to those:
- Involved with providing, managing or administering our product such as third party suppliers, other organisations of ours, printers, posting services, call centres and our customer service officers;
- Involved in product planning and development;
- Any third party or organisation that introduces you to us or other financial institutions linked with your dealings with us (e.g. Margin Lenders);
- Which are your representatives including your legal advisers;
- Involved in maintaining, reviewing, and developing our business systems, procedures, and infrastructure including testing or upgrading our computer system;
- Required by law (including groups but not limited to the Australian Tax office);
- Authorised by law (e.g. to protect our interests or where we have a duty to the public to disclose);
- Debt collecting agencies and payment system operators to help us maintain your account;
- You have consented to our disclosing the information about you.
It is our practice to use your personal information to let you know about developments and products that we offer that may better serve your financial and e-commerce needs or promotions or other opportunities in which you may be interested. We assume we have your consent to use service providers to assist with this (such as mail services or advertising agencies), unless you tell us otherwise.
Protecting Your Personal Information
We store your personal information in different ways, which include both paper and electronic documents. We have a number of measures in place to maintain the security of this information.
Security of Your Personal Information
We maintain strict procedures and standards to try and take all possible measures to prevent inappropriate use and access to your personal information.
On our website when you log on, enter an order or view your personal information, the data is encrypted using Secure Socket Layer (SSL) encryption technology, thereby 'scrambling' the information contained in the transmission.
When logging on to our website you will also be required to enter a username and password. Upon entering an order you will also need to confirm your identification by entering your Trading PIN.
Personal information that is kept in paper copy is placed in filing cabinets, and stored under lock and key. Access to this information is restricted to authorised personal.
Keeping Accurate Records
We try to keep accurate information and records about our client's personal information.
Accurate information helps us to offer you the best service possible. To assist us with this, you should inform us of any changes to your personal records (e.g. change of telephone number or address) as soon as possible.
In addition, if any errors are found in the data that we are keeping please inform us so that we can correct this.
Accessing Your Personal Information
We will provide you access to the personal information we have about you.
The majority of this information is currently available to you via your log in to our website. This is located on the Account services and trading pages.
If you require more information than what is provided on these pages please contact us on the contact details below. There may be charges that apply to information we provide. Under some circumstances access to information may be denied (e.g. where access may be unlawful).
Links to Other Websites
From time to time we may provide access to external websites through links provided on our website. Be aware that when you access a website other than ours, we are not responsible for the privacy practices of that site. We suggest that you review the privacy policies of each site you visit.
Complaints
If you believe that the privacy of your personal information has been compromised or is not being adequately protected, or you would like more information regarding our privacy policy then please contact us via the details provided below.
For more information on the Federal Privacy Legislation please contact the Commissioner's hotline on 1300 363 992.
Contacting Us
If you would like further information regarding this policy, please contact us by e-mail service@trading.nab.com.au, by fax on 1300 301 684 (Australia) or +61 8 9282 8590 (International), by telephone on 13 13 80 between 8am and 7pm (AEST) Monday to Friday, or write to us at the address below.
Australian Investment Exchange Limited
PO Box 7428
Cloisters Square
Perth WA 6850
AUSTRALIA
Changes to Our Privacy Policy
This document sets out our current privacy policy and may be changed or amended at any time. For the latest version please contact our Customer Service Department on 13 13 80.
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 Security Update - 09 Sep 2010
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